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Communications craft

Tim Riley on copywriting

By Communications craft, content, Tone, Uncategorized

Tim Riley was one of people who was kind enough to give me some coaching and critiques when I was trying to land my first job in advertising.
Years later he also sat down with me over a cup of tea at the Landmark hotel to help me sort out the content and aims of the Copycourse.
You might know his work from, amongst other things, the most clicked on Sainsbury’s ad for 2014, based on the true story of when the Germans and the British started playing football on Christmas day, from behind the trenches. See above.
He also penned the following words of advice on writing copy (below). Almost two decades old, and coming from a pre-digital age, it still stands up for its no-nonsense tonality, and humility.

“I have a confession to make, and it’s an unusual one for a copywriter. I don’t like writing copy. This isn’t as much of a problem as you might think, though. Because the truth is, nobody likes reading copy either.
People buy magazines to read the articles, not the ads. You’re lucky if people notice your work at all. So I always try to make the headlines tell as much of the story as possible. (Consequently, I end up with some very long headlines.)
Occasionally though, there’ll be ads where writing detailed copy is unavoidable. What do you do then? You get somebody to help you. When I was a junior at BMP, there were three very good writers, Alan Tilby, Dave Watkinson and Alan Curson, who were patient enough to read through my copy and suggest improvements.
Never was this more eloquently done than when Al Tilby looked at what I’d written, carefully tore it in half, then in half again, and let the pieces gently flutter into his wastepaper bin. ‘You can do better than this,’ he said. I did. The other way I learnt was by reading old ads, over and over again.
One I always admired was the Health Education poster: ‘This is what happens when a fly lands on your food.’ I liked the way the writers, Charles Saatchi and Michael Coughlan, made the story so compelling with such a deadpan, factual style.
In 73 words of copy they use only one adjective. (And the one they do use, ‘runny’, is a killer.)
Old ads aren’t the only things you can read for inspiration. Given a poster to do about Michael Jordan, Andy McKay and I found an article about him in an old copy of American Esquire. At one point, the author described Jordan’s game as ‘an ongoing dialectic with Isaac Newton’.
Once we’d looked up ‘dialectic’ in the dictionary, it was a short step to ‘Michael Jordan 1 Isaac Newton 0’. But perhaps the best advice on actually writing copy comes from an ad. It was written for VW in 1962 by, I think, John Withers. Underneath the headline, ‘How to do a Volkswagen ad’, the copy concludes: Don’t exaggerate.
Call a spade a spade. And a suspension a suspension. Not something like ‘orbital cushioning’. Talk to the reader, don’t shout. He can hear you. Especially if you talk sense. Pencil sharp? You’re on your own.”

Creativity starts with the obvious

By Communications craft, Creativity, Uncategorized


Creativity often starts with asking what’s so obvious about something you’ve stopped noticing it. Just getting clear about the bleeding obvious is an amazingly refreshing exercise.
Here’s Michael McIntyre on the obvious things in the world, looking at things like eye glasses with fresh un american eyes. Enjoy.

It's the pain that makes the inspiration.

By Communications craft, content, Uncategorized


One of the recurrent issues when writing for corporations is the avoidance of anything that might look like a problem. Anything “negative” frequently provokes a squeamish response from the writing team who are sometimes programmed to say only “positive” things. Yet without the negative there is no positive, it’s all a slushy mush. And you’re never going to move or inspire anyone with mush.
But pain is a flip side of pleasure, and communicators need to work with both.
In a musical parallel, J.S Bach’s aim in his church scores was to move and inspire. So he gives us the most searingly beautiful aria from the St John Passion, where dissonant chords, tucked away in the music for fleeting moments, provoke subliminal anxiety that gets resolved later on. This becomes the motor of inspiration.
Howard Goodall’s brilliant analysis of Bach’s music could equally be applied to dealing with a piece of writing. It is especially true in writing for professional services that there are nearly always problems or a lingering pain that triggered the need for some kind of solution. Problems needs to be there, not in your face, but definitely in there, and woven in. Without problems, there’s no need for anyone to buy a product that solves a problem. Without the pain, or passion, (which means pain), there can be no inspiration.
And if you’ve never heard “Zerfliesse miene Hertz” before, you’re in for a treat.

Anglo Saxon, Latin and political Polyfilla.

By Communications craft


Boris explains why clarity demands more Anglo Saxon and less romance based English words, and why so few politician like to do this.
“What people listen to are simple Anglo Saxon words that correspond to objects in the real world.” “When you’re not doing that it’s about an unwillingness to be honest about the issues.”

Ideas mean new symmetries

By Communications craft, content, Creativity

The pregnant man visual (top right) was part of an Health Education Council to reduce unwanted pregnancies. The headline ran “Would you be more careful if it was you that got pregnant?” Copywriter Jeremy Sinclair, (Saatchi’s). By exploiting the symmetry of an imaginary situation, there’s an unarguable case for being more careful with contraception.
Below, bottom left, mushroom as jet engine. This visual idea was used both by British Airways to sell its food services, and also by HSBC to discuss organic fuel sources in the future. The BA idea ran “Before we fuel the aircraft, we fuel the passenger”. The HSBC campaign creatively recycled it, with the line “In future, we will all fly organic.” Anyway, the point is that strong ideas discover and exploit meaningful symmetry. See conceptual symmetries and Darwin

See also Ideas

Case studies and professional organisations

By Case Study, Communications craft, content


We all know that factories produce widgets. Or cans of fizzy soft drink, cars, smartphones and television sets, but what do professional organisations produce? If you show a car in a car showroom, you can get people to buy the vehicle; but what is the show room for the professional product?
If you ask the company they will tell you they produce solutions. But solutions tend to be invisible. They’re the lack of something; if you hold a solution up to the light, it’s usually colourless liquid.
It’s sometimes helpful to think of professional organisations as producing narrative. Either deliberately (PR agencies) or, as a by product of solving their client’s headaches. So if you’re, say a law firm, management consultancy, housing association or medical practice, these narratives can be stories of how various solutions came into being. The good news is they are usually very interesting stories. The bad news is that you have to work quite hard at retrieving them.